DOMESTIC SHIPPING

We offer FREE shipping on Australian orders valued $150 or over while orders under $150 will incur a flat rate of $9.90 for postage and handling within Australia.

For any deliveries within the Sydney Metro region please allow 1-2 business days to receive your order.
For all other deliveries within the rest of Australia, please allow 2-5 working days to receive your order.
All deliveries must be signed for, please make sure to provide a daytime/work delivery address where someone is available to sign.
A re-delivery fee will apply if the parcel is not signed for.

Unfortunately, we cannot deliver to PO Boxes. 

INTERNATIONAL SHIPPING

All postage and handling outside Australia will incur a flat rate of $20.00 to any country worldwide.

Please allow 7 to 15 working days for international deliveries outside of Australia.
All deliveries must be signed for, please make sure to provide a daytime/work delivery address where someone is available to sign. 
A re-delivery fee will apply if the parcel is not signed for.

International orders may incur a customs or import duty charge, which must be paid for by the customer

Unfortunately, we cannot deliver to PO Boxes. 

 

RETURNS & EXCHANGES

If you’re not satisfied with your item, we will refund or exchange your item within 14 days of receiving your order on the following conditions:

- Fill out and include the Returns Authority Form you received with your order or download it here when returning or exchanging items
- Your Return or Exchange item(s) must be received, inspected and approved before we issue a refund or exchange
- Returns must be made within 14 days of receipt
- All goods must be returned unworn, unwashed and in the same condition you received them with all original labels, tags and hygiene stickers must be attached


PLEASE NOTE: 
- All return postage costs are the responsibility of the customer unless the return is due to a mistake on our behalf or due to a faulty garment.  
- All first exchanges will be re-sent to you free of charge.
- International customers are responsible for all return postage costs for all return or exchanges.


We highly recommend using a tracking postal service to ensure your item arrives safely. We recommend that you send your returns by registered post with a tracking number as we cannot be held responsible for lost or damaged return items


CHANGE OF DETAILS

If you have had a change of address or need to change some personal details, simply email info@aquablu.com.au to update your details.