Returns

 Aqua Blu Australia is dedicated to ensure that all of our customers are satisfied with their purchase.

If you are not 100% happy with your purchase, you can return it within 30 days of purchase for credit note, exchange or refund (except sale items).

In order to process your return request, your items must meet the following criteria:

1. Items must be returned within 30 days of purchase 

2. Select items, are not eligible for refund or exchange. Please take note of item return conditions prior to purchasing to avoid disappointment.

3. Samples are final sale items. These are last chance styles and will not be restocked. All products are marked to clear and cannot be returned.

4. Items must be returned in their original condition, and returned unworn, unwashed and with the original labels, tags and hygiene stickers still attached. 

5. Return postage costs are the responsibility of the customer unless the return reason is due to a faulty garment or a mistake on our behalf.

6. Your Return or Exchange item(s) must be received, inspected and approved before we issue a refund or exchange. 

 

 

PLEASE NOTE:  

Aqua Blu Australia has the right to refuse refund/exchange if the returned products do not fulfil these requirements. Returns received outside of the 30 Day Refunds and Exchange period will not be accepted. 

First domestic exchanges will be re-sent to you free of charge. All subsequent exchanges are the responsibility of the customer and postage costs will not be covered by Aqua Blu Australia.

International customers are responsible for return postage costs for all refunds and/or exchanges.

We recommend that you send your returns by registered post with a tracking number to ensure your item arrives safely. Aqua Blu Australia cannot be held responsible for lost or damaged return items.