Shipping Policy
We aim to dispatch your order within 24-48 hours from the time the order was placed. Please note, once your order has been dispatched, we are unable to make any changes or modifications to your order.
All orders are shipped from our Australian warehouse.
DELIVERY TIME FRAMES
Area Standard Delivery Express Delivery Cost
Metro - All states excl. NT & WA
2-4 business days
1-3 business days
Complimentary for orders over $300 AUD, otherwise $10 flat fee.
Express shipping-$15 flat rate
Regional - NSW, VIC, QLD, SA & TAS
3-5 business days
2-4 business days
Complimentary for orders over $300 AUD, otherwise $10 flat fee.
Express shipping-$15 flat rate
Regional - WA & NT
4-10 business days
3-7 business days
Complimentary for orders over $300 AUD, otherwise $10 flat fee.
Express shipping-$15 flat rateInternational
4-14 business days
- Complimentary for orders over $750.
$20.00 flat rate for orders under $750
DUTIES, TAXES & TARIFFS
International orders may be subject to import duties, levies, taxes, tariffs, or other charges upon arrival in the customer’s country. These charges are imposed by the local government and must be paid by the customer; they are not the responsibility of Aqua Blu Australia.
Please note that these fees are determined by the customs authorities in the importing country and are entirely separate from Aqua Blu Australia. We have no control over the amount charged, as this is at the discretion of the respective customs departments.
If a customer refuses to pay any applicable customs or import duties and the order is consequently undelivered, the customer will remain liable for the cost of the items returned to Aqua Blu Australia, as well as any shipping fees originally covered by Aqua Blu Australia at the time of dispatch.
International orders may be subject a longer than expected delivery time. Aqua Blu Australia has no authority over delivery port customs processing times and as such, can only estimate time taken for international orders to be delivered.